October 8, 2011
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Customer Service Starts Over With Each Customer

Improving Customer Service for improved sales and a better reputation in your community.

September 26, 2011
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Eating Out Without Hassle

  Love this article by the Wall Street Journal about the top restaurants in New York. They are about to go through the ADA test. How much do they value the customer. If I was a restaurant owner, or …

July 25, 2010
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Positive Attitudes Make Good Business

Sit in different restaurants and you’ll get different responses from the waiters and waitresses. One might be having a bad day and will bark out, “What do you want?” Another might just be working to pay the bills and will … Continue reading

March 21, 2010
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Reading A Menu Without Sight

Have you ever been to a restaurant with a friend with a vision impairment? Well, either you had to read the menu to them or the waiter had to. While few people would object to being read a menu, a … Continue reading

March 21, 2009
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Straw In The Water

Going out to eat is always an interesting substitution to eating at home. On this particular Friday night, a good friend and I went out to eat at one of our usual restaurants. This evening was going to be different, … Continue reading