McDonalds in a recent webcast of executives called its customer service broken. Complaints mounting of slow service and rude or unprofessional employees. What is possible to help this situation for McDonalds and other employers. Two thoughts.
First is the thought of hiring more people with disabilities. If you look past the myth of it costing more to hire a person with a disability. Or the myth that people with disabilities miss more work than others. Then you might see the dedication and strong workforce they bring.
Sadly in a study done last year, the number one concern for employers was, the cost of providing reasonable accommodations so that workers with disabilities can do their jobs.
According to the Office of Disability Employment Policy’s Job Accommodation Network, 15 percent of accommodations cost nothing, 51 percent cost between $1 and $500, 12 percent cost between $500 and $1,000 and 22 percent cost more than $1,000. What the employer concerns and statistics don’t show you is the huge retention rate of people with disabilities.
A earlier study done showed Fortune 500 corporations indicating favorable attitudes toward hiring people with intellectual and other significant disabilities, benefiting both the worker and the employer and positive views of the job performance of workers with disabilities.
The positive views also come from the positive attitudes people with disabilities bring with them. What better fit for customer service at McDonalds or any business than a smiling, happy employee who is thankful to be working.
Converse this with the usually young employee just out of high school just trying to make a buck or two working at a fast food restaurant or other job. I’m stereotyping a bit here, but always hear the complaints from customers and employers that some are not interested in the job, just the income. So why not hire someone who is interested in both?
Second thought is about who is getting hired, whether with a disability or not. Forget the talk of no jobs being available. Hiring signs are out and ads are posted. But is the right employee out there? This is where we should all be looking instead of complaining on unemployment rates or foreigners taking our jobs.
McDonalds may not be the highest paying job out there, but it is in fact a job. When an employer, any employer, looks at your resume they are looking for experience. What have you been doing to keep yourself busy until you end up working for that employer. It’s about the experience and education you bring to their position.
They don’t want to hear an excuse of the economy or anything else. They want to know how have you maintained any skills like customer service before coming to them. Take a look around. There are jobs available. Yes, you will get rejections along the way. It might not be the right fit with a given employer. But find that interim job that will keep you fresh and employed.
It is said that Walt Disney was turned down 302 times before he got financing for creating Disney World. But he kept trying.
Employer and employee benefit when both are using the same goals. Happy employees get things done faster and more accurately. Being employed and happy about it. Even if it isn’t the ideal job yet, you can still get paid something, help pay some bills, put some down for retirement, and you can keep searching for the job that fits you better. The employer has someone that wants to be there, even if short term and will do the job. They will then help write you a glowing reference letter if/when you decide to move on.
Living with a disability I see a lot of things taken for granted. I don’t take these same things for granted. Hard work and always pushing for more. It’s never just a paycheck for me as I know there is always someone else out there. Employers know this too. So they can select carefully. Hopefully more will continue to do what Fortune 500 companies do in hiring more people with disabilities.
I also hope others currently not employed realize this too when choosing to complain versus choosing to hunt a job time after time through every rejection. To those holding a job, don’t take it for granted. Those customers talking about rude or unprofessional employees at McDonalds are making employers take a second look at their hiring practices. I ask the question, are you there for the paycheck or to help the employer make a business? Be there for the employer and when you want to move up or move on, they will be there for you.